Terms of Use of e-shop www.tzomakas.gr

Identity of the company

The Afoi Tzomaka ( Tzomakas G & H O.E registered as Τζομάκας Γ κ Χ Ο.Ε) company is an online store and product distribution services through the Internet. This shop operates online at www.tzomakas.gr under the terms and conditions set forth below.

The use of the shop implies full acceptance of the following terms and conditions. If the user disagrees with some or all of the terms of use of the shop, must refrain from using it, otherwise indicates that he has accepted unconditionally, all terms and conditions of operation.

This e shop is operated by the company Tzomakas G & H, with VAT: 092125187 , G.E.MI No 30583529000 located at Averof 17b Str, at Ioannina, 45221, Greece. Telephone +30 2651027082, e-mail: tzomakaafoi@gmail.com

 

Terms and changes

The Tzomakas G & H company reserves the right to unilaterally amend or renew the terms and conditions of trade. Any such change will be communicated through this website online store.Also, the Tzomakas G & H company reserves the right to change the content of the website (indicatively price, availability, photo, description, etc.), without prior notice.

 

Provided information and products

Tzomakas G & H is a company committed to quality, completeness and accuracy of the information listed on its website, subject to any technical or typographical errors that can not be predicted or occur unintentionally or downtime of the site on grounds of force majeure.

The photographs of the products may be differences in color and / or pattern for which the customer will be informed by relevant word on the product information page. It maintains the right to change the contents of the website without prior notice at any time and these changes to take effect from the time of implementation and immediate publication on the internet.

 

Responsibility of users

Users of www.tzomakas.gr shop declare and agree not to use it as content, in any way illegal, immoral, offensive and malicious. They also state that the information provided by these elements in the use of the shop and its contents, are true and correct. Finally, declare that they bear any liability from the use of their online store and account from unauthorized by these individuals as well as compensation from harm brought about by the use, the Tzomakas G & H company and / or any other partner.

 

Restriction of Responsibility

The Tzomakas G & H will not be liable for errors in prices, features or photos and reserves the right to change prices without notice. Also not liable to users / clients for losses that may result from the execution / or not of their order.Simultaneously accepts no liability for any direct or indirect, incidental or consequential damage (but not exclusively reported, lost profits, interruption of business, loss of information and data, loss of customers, etc.) which arise in connection with the operation, and / or and the use of the shop.Users client is solely responsible for the evaluation and selection of products and services offered by the Tzomakas G & H website and assumes no responsibility as to the accuracy of the user’s choice, or any incompatibility between products – software – services provided by this. The transportation of goods is done on behalf of and under the responsibility of the customer if required. In case of defective or faulty product should contact a representative of the Tzomakas G & H, and serve immediately replace the faulty product or getting your money back (See. Return).Finally, the Tzomakas G & H company is not bound to the availabilityof products, as stated in the online store, but undertakes to notify users if the availability of a product ordered is different from that indicated on the website.

 

Availability

In cases where the products ordered are not available you will be notified by e-mail or telephone for the exact delivery time.If you agree to the new delivery time will have to inform us that you are aware and you wish your order to remain active. If the new terms of execution of the order you are not satisfy your order will be canceled.

 

Force majeure

If for reasons of force majeure (eg bad weather, strikes, etc.) is not possible to deliver the goods or services within the prescribed time will notify you to tell us if you want, under these conditions, completion of your order.

 

Order Cancellation

Cancellation of orders may be made in the following cases:

  1. Before your order during the online ordering process you can remove the quantities of products from your shopping cart by clicking the delete button and then update. At the same time, you can change the quantity of products you have chosen to zero.
  2. If you have completed the online order but not yet shipped the product in your area you can call 265102782 and one of our associates will take the cancellation of your order.
  3. Upon receiving the product, call us at 265102782 or contact via email to tzomakaafoi@gmail.com explaining why you wish to cancel our order and a partner will assume the cancellation of your order.
  4. If your order has already been invoiced and wish to cancel, then contact us at 265102782 and inform us of the details of your order. We will go ahead with the cancellation of your order and will advise you of your options.

Returns

In case, you wish to return products purchased because you are not happy with them or do not fully satisfy you, you have permission to do so within 14 days of receipt of order. The products should be in the condition you received them, without having unsealed the packaging. They have to be accompanied by the receipt or sales invoice. In this case you will be charged only the cost of returning goods. The company is not liable for damages that may occur in the products during the return process. Immediately after receiving the items returned and after verifying that the packaging is in perfect condition and that the product is sold by us, you will be contacted by a  representative of the Tzomakas G & H to arrange how you would like to be refunded. The refund will be completed within a maximum of 15 days from receipt of the returned product from our company. If you want to return goods which had a malfunction and are guaranteed by the Tzomakas G & H, then the product is returned and the Tzomakas G & H ‘s support department will contact you and inform you on the repair process of the product or and replacing the – if not repaired. In any case before return products for any reason, please contact our customer service department.

According to Directive 2013/11 / EC, which was incorporated in Greece by JM 70330/2015, the possibility of electronic settlement of consumer disputes is now provided by the Alternative Dispute Resolution (EED) in the whole of the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made by our Website, he can initiate the EED process through the single pan-Hellenic platform for electronic dispute resolution (platform). HED) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

 

Shipping Cost

We can ship with one of the following ways:

Greece:

  • Courier Service
    • Free of charge for orders at 80€ and over with one of the associated courier services. Working days (Monday-Friday) without other charges.
    • For orders up to 80€ there is a shipping charge of 4,00€.
  • Extra Service of Courier Saturday Delivery
    • There is a surcharge of 2,50€ in case you would like to have your goods delivered on Saturday.
  • Extra Service Pay On Delivery
    • If the order does not exceed 80€ the money on delivery service costs 2.50€ additionally.

Delivery

We offer the following shipping methods:

  • Store Pick Up: You can pick up your order from our store at Averof 17 b. Street, 45221 Ioannina, Greece. Working Hours.
  • Courier Service: You can have your order delivered at your desired address with a courier service. The estimated time of delivery is 1 or 2 days at mainland Greece and 2 to 3 days for Islands. You will receive an email at the day that your order is being dispatched with the courier shipping number as well as a courier link for tracking your order. Orders placed on a working day by 13.00 are shipped that day.

 

Payment Methods

Tzomakas G & H offers you the possibility to choose the form of payment which suits you best: via bank transfer, credit card and you can even pay for your order in monthly installments after a quick and easy acceptance process.

 

  • Credit card
    We accept most credit cards. The collection of your card details, it’s verification and charging are performed in a secure environment (SSL) of the National Bank of Greece (Ethniki Trapeza). Therefore Tzomakas G & H does NOT  handle or store any of those details.

 

  • PayPal/Credit card
    The collection of your card details, it’s verification and charging are performed in a secure environment (SSL) of PayPal. Therefore Tzomakas G & H does NOT handle or store any of those details.

 

  • Pay in store:
    You can pay your purchase at the store. Your order will not be charged with shipping costs.

 

  • Pay on Delivery:
    You can pay when the courier company deliver your products. Additionally to the cost of shipping, you pay the pay on delivery fee.

 

  • Deposit at a bank account:
    The Order Number must necessarily be provided as your deposit scope and can optionally be accompanied by your full name.
    Our Bank Accounts are:

    • NATIONAL BANK OF GREECE
      Account: 01135944047261
      IBAN: GR6701103590000035944047261
      BIC/SWIFT: ETHNGRAA
      Account Owner: Tzomakas OE
    • ALPHA BANK
      Account: 400002101310260
      IBAN: GR0901404000400002101310260
      BIC/SWIFT: CRBAGRAA
      Account Owner: Tzomakas Hristos

 

Prices of sold Products

All prices listed include VAT 24%

 

Privacy

The process of personal users with the application of the time General User Personal Data Protection (GKPD 2016/679), available every time we ask anyone else, for exhibitions, each musical and Greek exhibition for the appearance of the personal application, the application and for interpersonal technology and natural positive location in the various communication elements (Law 3471/2006, as each color) and functions of the Personal Data Protection Authority (APDPX)